Terms and Conditions

1. HOLDER'S IDENTIFICATION DATA

The site accessible through sagradafamilia.barcelonatickets.org (hereinafter, the "Web Site" or the "Web") is owned by the commercial company Ticket Management System SL, with Tax Identification Number B67624437, registered office at Calle Balmes no 32, Principal 2a, C.P. 08007 in the city of Barcelona (Spain), registered in the Commercial Registry of (Barcelona) in Volume 47314, Folio 29 (hereinafter, the "Owner"), and with contact email at the address: support@barcelonatickets.org.

For clarification purposes, the Holder states the following:

(i) That the Website is not an official ticket sales platform for the Sagrada Familia (hereinafter, the "Monument"), but rather that it provides a management, advisory, processing, follow-up and customer service of a merely administrative nature for the purchase of tickets to the Monument through the corresponding voluntary, express, special, remunerated and representative mandate; and

(ii) That there is no legal relationship whatsoever with the company, entity or institution that owns and/or manages the Monument or with any of its authorized distributors.

2. OBJECT

The purpose of these contracting conditions (hereinafter the "Contracting Conditions") is to expressly regulate the conditions applicable to the contracting process carried out by the users of the Website (hereinafter the "User" or the "Users" as appropriate) for the service offered by the Holder through its Website.

3. DURATION

These Terms and Conditions shall remain in force and shall be valid for as long as they are accessible through the Website, without prejudice to the Owner's right to modify them, without prior notice, as well as any of the legal texts that appear on the Website. In any case, access to the Website after its modification, inclusion and/or replacement implies acceptance of them by the User.

The User is subject to the Contracting Conditions in force at each moment of the corresponding contracting; it is not possible to contract a service without prior acceptance of these Contracting Conditions. The temporary validity of the Contracting Conditions coincides with the time of their publication, until the moment in which they are totally or partially modified. The new Contracting Conditions will be applicable from the moment they are available to the User and are fully accessible.

All service contracts made through the Web Site shall be considered validly made by the User and shall be binding.

4. PARTICIPANTS

The electronic contracting process through the Website will be carried out between the User and the Contractor. Also considered Users of the Website are those natural persons of legal age, resident or not in the territory of the EU, who accept these Terms and Conditions of Contract. Contracting the service through the Website by minors or by Users who do not meet the requirements set forth in these Terms and Conditions is expressly prohibited. Furthermore, the contracting of the service through the Web Site by a minor shall be understood to be carried out under the supervision and authorization of his or her parents, guardians or legal representatives.

5. SERVICES AND EXPRESS MANDATE

Through the Website, the Proprietor makes available to the Users a management, advice, processing, monitoring and customer service of a purely administrative nature, consisting of the acquisition of tickets to the Monument through the corresponding voluntary, express, special, paid and representative mandate in the terms set out below. For clarification purposes, it is made clear that the Holder in no case sells or resells tickets to the Monument, nor provides an electronic sales service for them, since the Holder does not acquire the tickets to the Monument to later resell them to the User. Instead, the Holder acquires them as a representative of the User through the corresponding voluntary, express, special, remunerated and representative mandate, limiting the Holder's commercial activity to the provision of a management and customer service.

In addition, the service provided by the Holder includes the following added-value features:

a) The Contractor provides the User with a free prior consultation service before contracting. Thus, if the User wishes to obtain any information related to the Monument's tickets, he/she will be advised beforehand and free of charge by email.

b) The Holder will verify that the data entered by the User in the corresponding form are consistent with the contracted service. If necessary, the Holder will contact the User again to verify them before starting the entrusted management. This verification includes checking the data as well as the existence of spelling or typographical errors.

c) The Holder provides a personalized service.

d) The Contractor has wide experience in the relevant field, which means it has sufficient and adequate means to pursue the successful execution of the contracted service.

e) The Contractor assumes responsibility for the correct execution of the entrusted management, ensuring that it conforms to the User's needs and committing expressly and clearly to the delivery time of the tickets to the Monument, without prejudice to the provisions of clause 12 of these Terms and Conditions.

f) In addition to executing the entrusted management efficiently and diligently, the Holder provides customer service from 9:00 AM to 7:00 PM, seven days a week.

g) Unlike a person who acquires tickets to the Monument directly from an official or authorized point of sale, the Holder guarantees the User's right of withdrawal under the terms established in clause 9 of these Contracting Conditions.

By contracting the services offered by the Holder through the Website, the User grants a voluntary, express, special, remunerated and representative mandate for the entrusted management consisting of the acquisition of tickets to the Monument, under the terms regulated in Articles 1709 to 1739 of the Spanish Civil Code (hereinafter, the "Mandate"). In turn, the Website Owner accepts the Mandate and undertakes to execute it. For clarification purposes, the remuneration of the Mandate consists of an increase in the official price of tickets to the Monument.

6. ELECTRONIC CONTRACTING PROCESS FOR SERVICES

6.1 INFORMATION AND AVAILABILITY OF THE SERVICES OFFERED

All information related to the service offered by the Holder is published on the Website, indicating the following:

a) Name of the requested management.

b) Information regarding the Monument's entrances (location, opening and closing times, access requirements, etc.).

c) Personal data to be entered by the User in the corresponding form.

d) Price of the contracted service.

e) Delivery time.

6.2 PHASES OF THE E-PROCUREMENT PROCEDURE

Once the User has selected the service offered by the Holder, the User must follow the phases of the contracting process indicated below:

Phase 1: Selection of day, time and number of tickets: The User must select the day and time he/she wishes the tickets to the Monument to be valid, as well as the number of tickets. If there is no availability for the time selected by the User, the Holder may change the time of the visit within 90 minutes of the requested time to ensure delivery of the tickets to the User.

Phase 2: Entry of data: Once the selection in Phase 1 is completed, the User must fill in the required fields in the corresponding form, i.e., name and surname, e-mail address, telephone number and nationality.

Phase 3: Completion of the request: After completing the form in Phase 2, the User must accept the Contracting Conditions and validate the contract by checking the boxes provided for this purpose. At this stage, the User will be shown the total price of the contracted service on the screen. If the User does not expressly accept the Contracting Conditions by checking the corresponding box, the Website will not allow the contracting process to continue.

Phase 4: Payment of the total amount: After checking the order form shown in Phase 3, the User must click the "request" button, which will automatically redirect him/her to the online payment platform (TPV) of the corresponding bank.

Phase 5: Confirmation of the Purchase: Once the payment for the service has been made by the User, the Holder will send a confirmation email to the email address provided by the User, which will include a summary with all the characteristics of the entrusted management, and subsequently a second email attaching the tickets to the Monument. The first confirmation email will be considered proof of payment. By accepting these Contracting Conditions, the User also agrees to receive the invoice resulting from contracting the service from the Holder in electronic format. If the User wishes to receive a physical (paper) invoice, he/she should contact customer service at support@barcelonatickets.org.

7. ECONOMIC CONDITIONS

The service offered by the Holder on the Website is associated with a final price. The price shown on the Website applies exclusively to the service offered through this channel and for as long as it remains published.

The price of the service is always shown in euros and includes our management fee, which is displayed during the phases of the electronic contracting process detailed in clause 6.2, VAT, and any other applicable taxes that are in force and legally applicable at that time.

If the Proprietor identifies a manifest error in the price of the service offered on the Website, it will immediately inform the User and will publish the correction on the Website. The User will then have the option to reconfirm the contract at the correct price or to cancel it at no cost.

The Proprietor expressly reserves the right to modify the price of the service offered at any time, without prior notice. However, in any case, the price in force indicated on the Website at the time the service is contracted shall apply.

8. PAYMENT METHODS

To proceed with payment, the User must follow all the instructions shown in Phase 4 of the electronic contracting process described above.

The means of payment provided by the Holder are subject to verification and authorization by the issuing entities of the means of payment (card issuers and/or payment account issuers). If such an entity does not authorize the payment, the contracting procedure initiated cannot be continued and will be automatically cancelled; the contracting of the service shall be understood as not having been carried out.

The charge for the price of the service, as well as any applicable taxes, will only be made at the time of formalizing the request.

To carry out electronic payment, the Holder uses an e-commerce payment gateway provided by banks authorized for this purpose. All data provided to the Holder are duly encrypted to ensure maximum security and confidentiality and are hosted on a secure server certified according to the Secure Socket Layer (SSL) protocol, so that the Holder never knows the User's credit or debit card number and has no possibility of storing it for subsequent charges.

Under no circumstances will the card data provided by Users through the payment gateway be stored by the Holder beyond the period necessary while the service is contracted, the payment is made and until the withdrawal period has elapsed, in order to be able to return the corresponding amounts to the User if required.

9. CANCELLATION AND EXCHANGE POLICY: RIGHT OF WITHDRAWAL

If the User decides to withdraw from the contract for the provision of services in accordance with Articles 102 and related articles of Royal Legislative Decree 1/2007 of 16 November, which approves the revised text of the General Law for the Protection of Consumers and Users and other complementary laws (hereinafter, the "TRLGDCU"), the Holder informs the User that he/she may exercise such right within fourteen (14) calendar days from the effective contracting of the service, that is, once payment has been effectively made in accordance with clause 6.2, provided that such exercise takes place prior to the date of validity of the tickets to the Monument.

The User may exercise the right of withdrawal by contacting the Holder's customer service via email at: support@barcelonatickets.org. Upon receipt of the request, the Holder's customer service will send an email indicating the procedure to follow and providing the model withdrawal form referred to in paragraph h) of Article 60.2 and paragraph j) of Article 97 of the TRLGDCU.

Once the request has been received, the Holder will study and assess it and will respond to the User within 48 working hours. If the request is approved, the Holder will refund the amount corresponding to the withdrawal within fourteen (14) calendar days from the date on which the User's decision to withdraw from the contract has been effectively and unequivocally communicated. However, if the User has not received the refund within that period, he/she should contact the Holder by sending an email to support@barcelonatickets.org, since for technical reasons the above-mentioned 14-day period may, in exceptional cases, be delayed up to 90 days due to the processing of charges by banks and their payment gateways.

If the User wishes to modify the day and/or time of validity of the tickets to the Monument, he/she should contact the Holder by sending an email to support@barcelonatickets.org, indicating the reference number and the requested change. The Holder will only be able to modify the day and/or time when the contractual conditions applicable in each case allow it; therefore, each request will be subject to prior assessment by the Holder.

10. CUSTOMER SERVICE

Any enquiry, suggestion, complaint or claim related to the electronic contracting of the service offered by the Holder on the Website can be made through our customer service, whose contact details are as follows:

• Email: support@barcelonatickets.org
• Registered office: Calle Balmes no 32, Principal 2a, C.P. 08007 in the city of Barcelona (Spain).

11. DELIVERY OF TICKETS TO THE MONUMENT

The documentation resulting from the management entrusted by the User to the Holder will be sent to the e-mail address provided by the User as soon as possible, without prejudice to the provisions of clause 12 below.

If after a reasonable period of time the User has not received the corresponding documentation, he/she should contact the Holder by sending an email indicating full name and ID card or EIN number to support@barcelonatickets.org.

12. EXEMPTION FROM LIABILITY

The Holder cannot guarantee technical continuity, nor the absence of failures or interruptions of the Website's service or of the websites of the company, entity or institution that owns and/or manages the Monument, from which it acquires the tickets under the Mandate. Therefore, the Holder cannot be held responsible for any eventuality arising from events beyond its control, such as the failure of the company, entity or institution that owns and/or manages the Monument to send the tickets in due time and form.

Notwithstanding the foregoing, the Holder will make its best efforts to avoid, mitigate and remedy any disturbance or inconvenience caused to the User as a result of the foregoing. In such cases, the User shall contact the Holder as soon as possible by sending an email to support@barcelonatickets.org, indicating the reference number and a brief account of the events.

Finally, the Proprietor cannot guarantee that the Web Site will be available and/or accessible one hundred percent of the time, nor the absence of viruses or other harmful components on the Web Site or on the server from which it provides the service, and therefore declines any liability arising from such facts.

13. DATA PROTECTION

In accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC, and with Organic Law 3/2018, of 5 December, on the Protection of Personal Data and guarantee of digital rights, all personal data provided during use of the Website will be processed in accordance with the provisions of the Privacy Policy.

14. GENERAL

These Contracting Conditions have been published with due notice and in accordance with applicable law. The Proprietor makes these Terms and Conditions available to the User so that they can be stored and reproduced, thereby complying with the legal duty of prior information.

The Proprietor reserves the right to modify, at any time and without prior notice, the presentation and configuration of the Website, its functionalities and the contents incorporated therein.

If any clause of these Terms and Conditions is declared totally or partially null or ineffective, such nullity or ineffectiveness shall only affect that provision or the part of it that is null or ineffective, and the Terms and Conditions shall remain in force in all other respects. The affected provision or part shall be deemed not to be in force. To these effects, the Terms and Conditions shall only cease to be valid with respect to the null or ineffective provision, and no other part or provision shall be annulled, invalidated, impaired or affected by such nullity or ineffectiveness unless it is essential to affect the Terms and Conditions as a whole. In these cases, the affected clause(s) shall be replaced by others that have effects as similar as possible to those of the replaced clauses.

The headings or titles used in these Terms and Conditions are for convenience only and do not affect in any way the meaning of the provisions to which they refer.

15. APPLICABLE LAW AND COMPETENT JURISDICTION

These Terms and Conditions are governed by Spanish law and, unless otherwise provided in the applicable regulations (including consumer and user regulations), any dispute shall be submitted by the parties to the judges and courts of the city of Barcelona (Spain).

Likewise, pursuant to Regulation (EU) 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes and amending Regulation (EC) No 2006/2004 and Directive 2009/22/EC, the Proprietor makes available to Users the following link: https://ec.europa.eu/consumers/odr/.

Through this link, Users may access the European Online Dispute Resolution (ODR) platform. If the User has had a problem with the provision of an online service, he/she may use this means to file any complaint related to such service provision and to seek an out-of-court settlement of the dispute that has arisen.

If the User wishes to file claims regarding the services provided on the Website by the Holder, the User may contact the Holder by the electronic or physical address indicated in section 1 above ("HOLDER'S IDENTIFICATION DATA"), and the Holder will seek an amicable solution to the conflict at all times.